UPDATE: After I posted review the new service manager called me and apologized for my experience. He asked me questions and explained that he was looking into the problem. I do believe after speaking with him, he was seriously trying to fix whatever caused the communication issues. I do appreciate the call.
Made an appointment for a recall repair after arriving to appointment and waiting 30 min. I was informed they did not have the part and would call me when it arrived. No one called after 9 days so I called scheduled another appointment this time when I went they did not have the appointment in the system! I will not do business here ever again!
I tried to get the trailer lights fixed on my new truck, because they were not functioning when I purchased the vehicle from them. The ECM has to be flashed by the dealership in order to activate the lights. They acted like they had no idea I was talking about, and wanted me to purchase the tow package for the truck, when all they have to do is a simple computer flash to get the lights working. This should have been done before when bought the car, and now they are trying to bleed my money away.
Awesome Service. Professional. Was in and out with the problem fixed
Scam artists that will say anything to get your money in their pockets.
Mr. Dallas was a pleasure to deal with. Very respectful from beginning to end. Worked hard to ensure we got what we wanted and that we were ultimately happy with our purchase and experience. I would recommend Hertrich of Pocomoke. I feel like I was treated well and received a good deal on my new Ram. Please keep in mind that Dallas asked me to sit down and complete this survey (in the dealership) before taking delivery of my new truck. I was surprised by this. I thought it was a bit odd. This information is important to know for those of you that refer to google reviews prior to making a decision. If you are financing your vehicle be prepared for all of the extra "stuff" they try to pressure you into buying just before signing your final paperwork. i.e. Gap insurance, Guardian, etc. Overall, a good experience, but could do without a few of the typical dealership "moves".
Had an offer for oil change special for $29.95 with free breakfast. Charged $38 and no breakfast. Had a 9 am appointment and still had to wait. I can get an oil change for less a lot closer to home and I will the next time. Had to remove the old oil change sticker myself- new one was placed partially on top of the old one. Other places have always removed the old sticker and vacuumed the floor.
Hertrich Of Pocomoke is a US Car Dealer based in Pocomoke City, Maryland. Hertrich Of Pocomoke is located at 1618 Ocean Hwy, Pocomoke City, MD 21851, USA.
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